Return & Refunds Policy
Macmlone is committed to customer satisfaction. If for any reason you are not satisfied with your purchase, you may initiate a return within 7 days of receiving your order.
Return Conditions:
To be eligible for a return, the product must be in its original, unused condition with all original packaging, labels, and accessories intact. Products that are damaged, used, or missing components will not be accepted for return.
Return Process:
- Initiate Return Request: Please contact our customer support team to request a return.
- Product Inspection: Upon receipt, our team will inspect the returned product to verify its condition.
- Refund or Exchange: If the product is eligible for a refund, the refund will be processed to your original payment method within 48 hours. Alternatively, you may choose to exchange the product for a different item.
Return Charges
- For items priced below ₹1000, a return or exchange charge of ₹80 will apply.
- For items priced at ₹1000 to ₹3000, a return or exchange charge of ₹150 will apply.
- For items priced above ₹3000 will be charged based upon the amount
These charges will be deducted from the refund amount or added to the cost of the exchanged item.
Important Notes:
- Sale items cannot be returned.
- We reserve the right to refuse any return that does not comply with our return policy.
- Wholesale orders are non-returnable, except in cases of damage, where exchanges will be accommodated.
If you have any questions or require further assistance, please contact our customer support team.